To arrange for a return, you may contact our online support team at +63 969 300 0059 (SMS or Viber only) or you may email us at support.cljewelry@pjlhuillier.com. All returns will be subject to applicable rules as stated in our policy.
Category: Customer Care
Item Returns
Products bought on the website are accepted for returns.
All merchandise must be in the same saleable condition, with the sales receipt. It is recommended that you take a uncut video when you open the delivered items. Approval for returns will be subject to the following requirements:
- Upon discovery of the defective / faulty character and/or error with the purchased item(s), you are to notify and coordinate with our CLJ Online Support through email: support.cljewelry@pjlhuillier.com and include the following details:
- Full Name
- Contact Number
- Order ID
- Reason for Return Request
- Location / Branch Purchases
- Photo of Item(s)